Returns or Exchange Policy
We are committed to providing the best customer satisfaction possible. We will gladly replace any defective item and most non-defective items* within 30 days of receipt of your order. You may return products that meet each of the following criteria:
- Are in their original packaging
- Are not used
- Are not damaged due to unpacking or misuse.
Change of Mind
You have 7 days from receiving the product(s) to initiate a return for store credit (refunds are NOT accepted) of the product purchase value only (excluding shipping cost). Shipping charges if any are NOT refunded. If your product purchased included Free Shipping then the actual shipping cost to send you the item initially will be deducted from the returned product.
All shipping costs associated with exchanges are covered by the customer (return and resend costs). Chess World is NOT responsible for any lost returned parcels so please send it back to us via a traceable method.
To initiate a return process, please Contact Us with the following information:
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Order number
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Name
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Phone Number
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Reason for exchange of product
After receiving the form, our team will contact you back with instructions for returning product(s).
Once we have received your return, conducted an inspection of the return, and verified that your return meets the above guidelines, your store credit will be available for claim. In case of inspection failure (fail to meet guidelines) the same product will be returned to customers at their own expense.
Faulty Products
In case of a faulty or product damaged during shipping, customers have 7 days from receiving the product(s) to notify us about defect, by emailing us with the following information:
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Order number
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Name
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Phone Number
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Serial Number (in case of a Digital Clock)
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Defect/ Issue
- Please include PHOTOs of damage or fault.
After receiving the email, our team will contact you with instructions for returning faulty product(s).
Shipping costs associated with faulty products are shared between customer and Chess World. (Chess World is NOT responsible for any lost returned parcels so please send it back to us via a traceable method like registered post or traceable courier).
Once we have received your faulty product and confirmed the issue reported, we will immediately send a replacement item.
Clearance Items
Clearance items are sold at a discount due to visible imperfections such as scratches, marks, or other faults. These products are sold as-is and cannot be returned or exchanged. Please read the product description carefully before purchasing.
Colour & Material Variations
As many of our products are made from natural materials like wood and stone, variations in colour, grain, texture, and finish are to be expected. These natural differences are part of the product’s character and not considered defects. Chess World does not accept returns or exchanges based on these variations.
Warranty
All products are backed up by their own manufacturer’s warranties. Although Chess World does not actually provide the warranty, we endeavor to help our customers with any warranty issues that may arise.
If for any reason you do not follow your obligations under this agreement, Chess World will no longer be liable for any damages, losses, expenses or claims made against Chess World.